如果貨物有質量問題，在JD.COM退貨不收取運費。如果妳不想要某個商品或者買錯了，買家就要承擔相應的運費，根據商品不同運費也不同。先說壹下具體的退貨流程。
1.登錄JD.COM賬戶後，點擊右上角用戶名右側的我的訂單。
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2.進入我的訂單後，在左側常用設置中找到“維修/退貨”，點擊進入退貨。
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3.在退換貨維修界面，找到想要退換的產品，然後點擊產品下的“申請”。
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4.在申請退貨的界面，選擇壹個預期處理方式後的退貨，然後在下面寫壹個退貨問題的描述，壹般是退貨的原因。最好在描述中附上商品圖片。然後根據實際情況填寫標有星號的項目。
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4.寫完基本信息，點擊提交按鈕，然後等待客服審核。如果審核通過，就進入下壹步，就是工作人員上門取件，給妳發短信提醒。請準備好發票、完整的包裝、配件等材料。您可以在維修/退貨界面查看退貨進度。
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5.最後壹步退貨的是京東。COM的家裏取貨。註意快遞會給妳壹張回執，填好信息後保存備查。如果審核不成功，客服會告知失敗原因。然後根據情況重新提交申請。