We completely understand your current feeling and we would like to apologize for the inconvenience caused for you.
9月28號收到妳的付款.妳的包裹是在9月29號通過航空包裹寄出.此航空包裹是沒有tracking number的.所以無法向妳提供tracking number.真是對不起.
Your payment was received on 28 Sep. Your parcel was sent out by air on 29 Sep. But since the air freight has no tracking number, we can not provide the tracking number to you. Sorry for this problem.
我們建議您查看我們的航運條件的項目說明，國際航運，這比國內通常需要更長的時間，因為它在航運服務供應商和兩國海關為基礎。
We will appreciate if you can check the air shipment regulation in China. It is known that international air shipment will take longer than internal shipment because of the different service suppliers and customs clearance.
目的地為德國的包裹需要的運送時間,根據我們以往的經驗,正常情況需要14-21個工作日(不計算星期六及星期日)才能送達.
According to our experience in the past, it will take 14-21 working days(not including holidays) for the parcel to arrive in Germany as the destination.
我們希望妳再耐心等待幾天時間,郵寄後21個工作日還沒有收到時,請再與我們聯系.
Please wait for a few more days. If you do not receive the parcel after 21 working days, please contact us.
到時我們會根據妳的意願,選擇進行重新郵寄或退款.
We will re-send a new parcel to you or return the money to you according to your choice.
希望此次國際購物沒有給妳造成不愉快的經歷,對於給妳造成的不便深感歉意.
使每壹個客戶的滿意是我們的追求l.如果您有任何疑問，請隨時聯絡我們，我們向妳保證，妳可以有壹個滿意的答案。
I hope this international shopping did not give your any unhappy experience. We feel very sorry for the inconvenience caused. Every customer's satisfaction is our goal. If you have any question, please feel free to contact us. We promise that you will get a pleased reply.
再次，我們給您造成的不便向妳道歉
Once again, we apologize for the inconvenience caused!