C：Good evening. Front Office . Can I help you？
晚上好，這裏是前臺。有什麽可以為您效勞？
G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room.
我是 1588 房的史蒂文，剛入住的，我對房間不滿意。
C：May I know what is wrong？
請問有什麽問題嗎？
G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發！我沒料到妳們酒店會發生這樣的事情。
C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文先生。我馬上派壹個服務員拿空氣清新劑來，並且為您重新整床。
我們為給您帶來不便道歉。
G：That’s fine. Thank you.
好吧，謝謝。
C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me .
不客氣，史蒂文先生。我叫傑克，如有什麽我能效勞的，請盡管給我電話。
顧客投訴各類問題。
1) There is no hot water/water boiler.
沒有熱水/煮水器。
2) The room is in a smell/too noisy.
房間壹團糟/太吵了。
3) The window curtain is full of dust.
窗簾積滿了灰塵。
4) The pillow cases are stained.
枕頭套上有汙漬。
5) The bathtub/water closet is dirty.
浴缸/抽水馬桶是臟的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水馬桶堵住了。我壹沖水，水就冒出來。
7) There are no towels/toiletry items/toilet paper in the bathroom.
衛生間沒有浴巾/洗浴用品/廁紙。
8) My necklace /watch/wallet is missing.
我的項鏈/手表/錢包不見了。
9) Get me your manager！
把妳們經理叫來。